We deliver islandwide across Singapore, making it easy to enjoy your favourite Australian health, wellness and pantry essentials from the comfort of your home.

1. Delivery Area

1.1 We currently deliver to addresses within Singapore only. We are unable to ship to addresses outside Singapore. If you require shipping to another country, please contact us at ask@aushealthwarehouse.com to check availability.

1.2 We are unable to deliver to PO Boxes. Please provide a residential, office, or other physical address where a delivery can be received.

1.3 Each order may only be delivered to one address. If you need items sent to more than one address, please place a separate order for each address.

2. Delivery Fees

2.1 A flat delivery fee of SGD 3.50 applies to orders with a merchandise value below SGD 60.

2.2 Delivery is free for orders with a merchandise value of SGD 60 or more.

2.3 Delivery fees (where applicable) are calculated automatically at checkout based on your cart value and are shown before payment is finalised.

2.4 We reserve the right to update delivery fees and free-delivery thresholds at any time. The rate shown at checkout for your order will apply.

3. Order Processing & Dispatch

3.1 Orders are generally dispatched within 24–72 hours of receipt of payment. Processing times may be longer during sales, promotions, public holidays, or periods of high order volume.

3.2 Orders are shipped via courier (currently J&T Express). Once your order has been dispatched, you will receive an email confirmation with a tracking number.

3.3 Tracking numbers may take up to 12 hours after dispatch to become active. You can track your order at www.jtexpress.sg/trackmyparcel.

4. Estimated Delivery Time

4.1 We aim to deliver orders within three (3) business days from the date the order is received.

Example: An order placed before noon on Tuesday will typically be delivered by Thursday. An order placed before noon on Friday will typically be delivered by the following Tuesday.

4.2 Deliveries are made Monday to Saturday. We do not deliver on Sundays or public holidays.

4.3 Delivery timeframes are estimates only and are not guaranteed. Actual delivery times may vary due to courier operations, weather, traffic, address accessibility, or other circumstances outside our control (see Section 8, Force Majeure).

5. Delivery Attempts & Failed Deliveries

5.1 Please ensure someone is available to receive the delivery at the address and within the timeframe provided, or that the address can otherwise accept unattended deliveries (e.g. a guarded condominium counter).

5.2 If a delivery attempt is unsuccessful because no one is available to receive the parcel or the address is inaccessible, the courier may leave a notification card, attempt redelivery, or hold the parcel for collection, depending on the courier's own procedures.

5.3 If a parcel is returned to us as undeliverable due to an incorrect address, refused delivery, or repeated failed delivery attempts, we will contact you to arrange redelivery. Additional delivery charges may apply for redelivery in such cases.

6. Accuracy of Delivery Information

6.1 You are responsible for providing a complete and accurate delivery address, contact number, and any access instructions (e.g. unit number, gate codes) at checkout.

6.2 We are not responsible for delays, non-delivery, or misdelivery resulting from incomplete, incorrect, or outdated address or contact information provided by you.

7. Risk & Title

7.1 Risk in the goods (including risk of loss or damage) passes to you upon delivery to the address provided, or upon collection if you have arranged in-store pickup.

7.2 If you believe your order has been lost in transit or arrived damaged, please contact us at ask@aushealthwarehouse.com within 48 hours of the expected or actual delivery date, so we can investigate with the courier and assist with a resolution (which may include a replacement, refund, or store credit, at our discretion).

8. Delays Outside Our Control (Force Majeure)

8.1 We will not be liable for delivery delays caused by circumstances beyond our reasonable control, including but not limited to courier disruptions, extreme weather, natural disasters, government restrictions, customs matters, strikes, or public health emergencies.

9. In-Store Pickup (Where Available)

9.1 Where in-store pickup is offered, no delivery fee applies. You will be notified by email or SMS when your order is ready for collection.

9.2 Please bring your order confirmation and a valid form of identification when collecting your order.

10. Restricted or Regulated Items

10.1 Some products (e.g. certain health, wellness, or over-the-counter items) may be subject to quantity limits per order or additional verification, in line with applicable Singapore regulations. We reserve the right to cancel or adjust an order to comply with such requirements, and will notify you if this affects your order.

11. Changes to These Delivery Terms

11.1 We may update these Delivery Terms from time to time to reflect changes in our operations, courier partners, or applicable law. The version published on ahw.sg at the time you place your order will apply to that order.

12. Contact Us

For any questions about delivery, tracking, or these Delivery Terms, please contact us at:

Email: ask@aushealthwarehouse.com Website: ahw.sg/pages/contact-us